Frequently Asked Questions cup8 —
Straight Answers, No Runaround

cup8 account registration can be completed in under two minutes. Here's how:

1. Visit registration page or open the cup8 app.
2. Enter an active Malaysian phone number and create a strong password.
3. Verify your phone number using the OTP code that will be sent via SMS.
4. Complete your basic profile details — full name and date of birth.
5. Your account remains active and ready to use.

Please ensure you are of age 18 years and above to register. A single phone number can only be registered to one account.

Identity verification (KYC) is required before making your first withdrawal. Accepted documents are:

• MyKad — front and back, clear and unblurred.
• Malaysian Passport — profile page only.

Submit a photo of your document via the Account Settings section. Verification is usually completed within 1 to 4 hours on business days. Ensure the name on your documents matches the name registered on your account to avoid delays.

No. Each individual is only allowed to have one active account only. Creating multiple accounts using different phone numbers, names, or ID information is a violation of cup8's terms of service. Duplicate accounts detected will be suspended and balances may be forfeited. If you are experiencing issues with an existing account, contact customer support for assistance.

Change password: Log in to your account and go to Settings → Security → Change Password. Enter your old password and new password, then confirm via SMS OTP.

Change phone number: This requires an additional security review. The process can be initiated via Settings → Profile Information → Phone Number. If your old number is no longer active, please contact customer support with a copy of your MyKad for manual verification.

cup8 supports a variety of deposit methods popular among Malaysia users:

• Online bank transfer — Maybank2u, CIMB Clicks, RHB Now, Public Bank, Hong Leong Connect, and more.
• Digital wallet — Touch 'n Go eWallet, GrabPay, Boost.
• Instant banking (FPX) — real-time processing with no need to enter card details.
• USDT (Tether) — for users who prioritize extra privacy.

All methods are processed secure and automatic. See full details at deposit page.

Deposit limits vary by payment method:

• Bank transfer / FPX: Minimum RM 20 – Maximum RM 50,000 per transaction.
• Digital wallet: Minimum RM 10 – Maximum RM 5,000 per transaction.
• USDT: Minimum equivalent to USD 10 – no fixed maximum limit.

These limits apply per transaction. No daily or monthly deposit cap is set for fully verified accounts.

In most cases, deposits will be credited immediately or within 1–3 minutes. For manual bank transfers (non-FPX), deposits are usually credited within 5 to 15 minutes after payment is confirmed. If your deposit has not arrived after 30 minutes, attach your payment proof (screenshot) and contact customer support via live chat.

cup8 does not charge any processing fees for deposits using local bank methods or digital wallets. You deposit RM 100 and the full RM 100 goes into your gaming account. For USDT deposits, blockchain network fees (gas fees) are the user's responsibility and depend on network congestion at the time of the transaction.

For fully verified accounts (KYC complete), withdrawals are processed within 3 to 15 minutes — among the fastest in the local industry. Withdrawals requiring manual review may take up to 2 hours. Withdrawal requests made during late-night hours (2am–6am) may take slightly longer due to lower request volumes at that time. See more info at withdrawal page.

• Minimum withdrawal: RM 30 per transaction.
• Maximum withdrawal: RM 30,000 per transaction for standard accounts; higher limits are available for VIP accounts.
• Daily limit: Up to RM 100,000 for fully verified accounts.

Ensure the registered bank account is in your own name — cup8 does not process withdrawals to third-party accounts.

Withdrawals may be declined for several common reasons:

• KYC incomplete — identity document has not been submitted or verified.
• Bonus rollover requirements have not been met — if you received a bonus, the bonus funds must be wagered a specified number of times before they can be withdrawn.
• Bank account name does not match the name on your cup8 profile.
• The bank account number is incomplete or invalid.
• Account is currently under routine security review.

Check your email or in-app notifications for more specific decline details, then contact support for a quick resolution.

RTP stands for Return to Player — the percentage of wagered money theoretically returned to players over the long term. For example, a slot with 96% RTP means that for every RM 100 wagered, an average of RM 96 is returned as winnings over the long run. Note that RTP is calculated over millions of spins — it is not a guarantee of winnings for any individual session. cup8 offers slots with RTP ranging from 92% to 97%, depending on the game provider. RTP information is usually displayed in the Game Info each slot.

Yes. Most slots at cup8 offer Demo / Free Trial that can be played without depositing real money. This is the best way to familiarise yourself with game mechanics, pay tables, and bonus features before playing with real money. Winnings in demo mode cannot be withdrawn — it is for practice purposes only. View the full collection on the slots page.

Yes. All slot games available at cup8 use Random Number Generator (RNG) certified by independent third-party testing bodies. This ensures every spin is completely random and cannot be manipulated — by either the player or the platform. Game providers such as Pragmatic Play, Spadegaming, and JDB partnered with cup8 all hold valid international RNG certifications.

cup8 offers a wide range of bet types, including:

• 1X2 (Win/Draw/Lose) — the most basic betting type for football.
• Asian Handicap — popular for uneven matchups.
• Over/Under (Total Goals) — predict whether the total number of goals will be over or under the set figure.
• Live Betting — place bets while the match is in progress with odds that change in real time.
• Parlays / Accumulator — combine multiple matches for higher odds multipliers.
• E-Sports — DOTA 2, CS:GO, Mobile Legends, and more.

Explore all options at betting page.

cup8's settlement policy is as follows:

• Match postponed for less than 12 hours: Bets stand and are settled based on the final result once the match resumes.
• Match cancelled / postponed for more than 12 hours: All bets on the match in question are fully voided and returned to your account.
• Parlay Bet: If one leg of a match is void, that leg is excluded and the parlay is recalculated using the remaining odds.

Returned betting funds will be credited to your account balance within 30 minutes.

cup8 uses multiple layers of protection:

• 256-bit SSL encryption for all communications between your device and our servers.
• Two-factor authentication (SMS OTP) to log in from a new device.
• Hashed password storage — your password is not stored in readable form, even by our staff.
• Real-time activity monitoring that detects unusual login patterns or transactions.
• Fund segregation — member funds are kept separately from the company's operational funds.

Your personal information will not be sold or shared with third parties for marketing purposes without your consent. Read the Privacy Policy for full details.

Take the following steps immediately:

1. Change your account password instantly via Settings → Security.
2. Sign out of all active sessions using the Log Out of All Devices.
3. Review your login history and transaction activity to identify any unauthorised actions.
4. Contact cup8 customer support 24/7 immediately to report the incident and freeze the account if necessary.

Our security team will investigate and take action within 30 minutes after the report is received.

No. Never. Legitimate cup8 support staff will never ask for your password, OTP code, or account PIN — whether via live chat, email, phone, or WhatsApp. If anyone claims to be a cup8 staff member and requests such information, it is a fraud attempt. Do not share any information and report it directly to our official support. We only need your username and account number to verify your identity when you contact support.

Android:

1. Visit download page via your mobile browser.
2. Tap the button Download Android APK.
3. Before installing, enable the Unknown Sources in your phone's Settings → Security.
4. Open the downloaded APK file and follow the installation instructions.

iOS (iPhone/iPad):

1. Open download page using Safari.
2. Tap Download for iOS and follow the profile installation instructions.
3. Go to Settings → General → Device Management and trust the developer profile.

The app is completely free and does not require an App Store or Google Play account.

• Android: Version 6.0 (Marshmallow) or above, minimum 2GB RAM, 150MB free storage.
• iOS: iPhone 7 or newer, iOS 13 and above.
• Internet connection: Minimum 3G/4G or WiFi with a download speed of 2Mbps. For live casino games, 10Mbps is recommended for a smooth experience.

The app is optimised for low data usage — ideal for users on mobile data while on the go.

Try the following troubleshooting steps in order:

1. Fully close the app and reopen it.
2. Restart your phone.
3. Make sure you are using the latest version of the app — download the newest version from download page.
4. Clear the app cache: Settings → Apps → cup8 → Clear Cache.
5. Uninstall and reinstall the app.

New cup8 members are eligible to receive Welcome Bonus when making your first deposit. This bonus boosts your gaming balance by an additional percentage on top of your deposit. On top of that, there is also:

• Free spins for your preferred slot.
• Daily deposit bonus for active members.
• Loyalty programme with reward points redeemable for gaming credits.
• Weekly cashback to minimise losses.

All bonuses are subject to rollover requirements. Check wins page for the latest information on ongoing promotions.

Rollover refers to the total wagering amount that must be reached before bonus funds can be withdrawn as cash. Calculation example:

• You deposited RM 100 and received a RM 50 bonus.
• If the rollover requirement is 5x, you are required to wager RM 750 (RM 150 × 5) before the bonus balance can be withdrawn.
• Wagering is calculated from eligible Slot Games and Sports Betting — not all game types contribute at the same rate.

Rollover progress can be tracked in your account dashboard in real time.

cup8 provides several self-control tools that you can activate under Account Settings:

• Daily/weekly/monthly deposit limits — set a maximum deposit limit to prevent overspending.
• Loss limit — account will be temporarily frozen if losses exceed the limit you have set.
• Session time limit — notification or automatic logout after a set play session duration.
• Self-exclusion — self-suspend your account for 24 hours, 7 days, 30 days, or permanently.

Read more on the Responsible Gaming us.

If you or someone you know feels that gambling is starting to have a negative impact on finances, relationships, or mental health, please seek help. You can use the self-exclusion in your cup8 account to limit or temporarily suspend access. cup8 is committed to providing a safe and responsible gaming environment for all members. Do not hesitate to contact our customer support if you need guidance on how to use the self-control tools.