Responsible Gaming Cup8 –
Member Self-Control Guide

1. Our Philosophy on Responsible Gaming

Cup8 is more than just a gaming platform — we are a trusted partner committed to ensuring every member enjoys a healthy, safe, and enjoyable gaming experience. We believe that genuine fun can only exist when every individual plays within comfortable and affordable limits.

From our very first day of operation, responsible gaming principles have been part of our platform's DNA — not as a formality, but as a core value guiding every product decision we make. From interface design to the control tools we provide, every aspect of cup8 is built to encourage a positive gaming experience.

We understand that the pressures of daily life can lead someone to seek relief through gaming. However, the reality is that gaming should never be a way to resolve financial or emotional problems. cup8 is here for entertainment — and we want to ensure it stays that way for all our members.

2. What Is Problem Gambling?

Problem gambling occurs when gaming activity begins to negatively affect a person's personal life, relationships, finances, or mental health. It's not solely about the amount of money spent — it's more about behavioural patterns and the impact left behind.

There is a clear difference between playing for fun and playing excessively. Someone who plays for fun typically sets limits, can stop at any time, and doesn't feel distressed when they lose. In contrast, someone who has become dependent on gaming will find it hard to stop even when they want to.

3. Warning Signs to Watch Out For

Here are some warning signs that may indicate a person's gaming habits have started to become problematic. Take note of whether you or someone you care about is showing the following signs:

• Spending more time and money than planned on gaming.
• Continuing to play despite knowing it is harming your finances or relationships.
• Lying to family members or friends about gaming activity.
• Borrowing money or selling assets to keep playing.
• Feeling restless, irritable, or anxious when unable to play.
• Using gaming as a way to escape problems or negative feelings.
• Attempting to recover lost money by continuing to play (chasing losses).
• Neglecting work, family, or study responsibilities due to gaming.
• Feeling guilty or ashamed after every gaming session yet continuing anyway.

If you identify two or more of the above signs in yourself, we strongly encourage you to take immediate action. The first step can be as simple as contacting the cup8 support team to enable a limit or a cool-off on your account.

4. Check Yourself Now

Use this quick checklist to honestly assess your own gaming habits. These questions are not meant to judge, but to help you understand where you currently stand:

If your answer is "yes" to three or more questions, we urge you to use the self-control tools available on the cup8 platform and, if necessary, seek professional support.

5. Control Tools Available on the Cup8 Platform

Cup8 provides a range of self-control tools that you can activate directly through your account settings. All these tools are designed to give you full control over your gaming experience:

All these tools are accessible through the menu Account Settings in the cup8 app or via our website. Some limits take effect immediately, while others may take up to 24 hours to process for your security.

6. Deposit Limits & Wagering Limits

Setting a deposit limit is one of the most effective ways to manage your spending. cup8 lets you set deposit limits at three time levels — daily, weekly, and monthly. Limits can be lowered at any time and take effect immediately, but if you wish to raise a limit, a 7-day waiting period applies to ensure your decision is well considered.

How to Set a Deposit Limit

1. Log in to your cup8 account via the website or mobile app.
2. Go to Account Settings and select Responsible Gaming.
3. Choose the type of limit you want to set — daily, weekly, or monthly.
4. Enter a limit amount that suits your budget.
5. Confirm your settings. The limit will take effect immediately.

7. Self-Exclusion & Cool-Off Period

Cool-Off Period

If you feel you need a short break from gaming, the Self-Exclusion lets you temporarily pause access to the platform for a duration of your choosing — whether 24 hours, 7 days, 30 days, or 90 days. During the break period, you will not be able to log in or make any deposits.

Self-Exclusion

For those who need a more permanent solution, cup8 offers the option of Self-Exclusion. Once activated, your account will be locked for a minimum of 6 months up to a maximum of 5 years, as per your selection. During this period, we will also disable all promotional communications from Cup8 to you.

To activate any of these options, please contact the cup8 support team via live chat in the app. Our team will process your request within 24 hours, no questions asked.

8. Advice for Family Members & Friends

Sometimes, those around us can spot a problem more easily than we can ourselves. If you are concerned about the gaming habits of someone you care about, here are some guidelines that may help:

• Listen calmly and without accusation — choose the right moment and speak from a place of concern, not anger.
• Listen before you speak — give them the space to share how they feel without interruption.
• Avoid paying off their gambling debts — even with the best intentions, this can prolong the existing problem.
• Take care of your own mental health — living with someone who has a gambling problem can take a toll on you too.
• Seek external support — there are organisations that provide free counselling for affected families.

Remember, changing a person's habits takes time and patience. Most importantly, remain a stable source of support without sacrificing your own well-being.

9. Frequently Asked Questions (FAQ)