1. Introduction
This Privacy Policy ("Policy") explains cup8's practices regarding the collection, use, disclosure, and protection of personal information provided by members and visitors to our platform at cup8.pro.
We understand that your trust is our most valuable asset. That is why every decision we make regarding your data is taken with careful consideration, guided by the principles of transparency, fairness, and accountability. None of your data will be shared, sold, or used for any purpose beyond what is stated here without your explicit consent.
This Policy applies to all cup8 platform users regardless of the device used — whether via web browser, Android mobile app, or iOS.
2. What Data Do We Collect?
Cup8 only collects data that is strictly necessary to provide you with the best possible service. This data falls into several key categories:
2.1 Registration & Identity Information
2.2 Financial Information
2.3 Usage & Technical Data
This technical data is collected automatically when you access our platform. It helps us identify technical issues, prevent fraud, and improve the overall user experience.
3. How We Use Your Data
Every piece of data we collect has a clear and defined purpose. We use your information to:
- Account management — creating, verifying, and securely maintaining your member account.
- Transaction processing — processing deposits, withdrawals, and all financial transactions accurately and promptly.
- Identity verification (KYC) — ensuring compliance with legal requirements and preventing fraud and money laundering.
- Customer support — helping to resolve any issues or enquiries you raise with our team.
- Service communications — sending important notifications related to your account, transactions, and policy updates.
- Platform improvements — analysing usage patterns to improve the platform's interface, performance, and content.
- Fraud prevention — monitoring suspicious activity and protecting the platform ecosystem from abuse.
- Legal compliance — fulfilling reporting and compliance obligations to the relevant authorities when required.
4. Information Sharing & Disclosure
Cup8 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, under certain circumstances, we may need to share your information with the following parties:
- Payment service providers — to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- Third-party game providers — the minimum information needed to provide access to games integrated within our platform.
- Statutory authorities — when required by law, court order, or direction from a competent authority in Malaysia.
- Companies within the same group — for internal operational purposes, subject to equally stringent privacy policies.
In all data sharing instances, cup8 ensures that recipients comply with data protection standards equivalent to or exceeding the requirements of PDPA 2010.
5. Data Security
We continuously invest in security infrastructure to ensure your data remains protected at all times. The security measures we have implemented include:
- 256-bit SSL Encryption for all data transmitted between your device and our servers.
- Data-at-rest encryption for all sensitive information stored in our databases.
- Two-factor authentication (2FA) available to all member accounts as an additional layer of protection.
- 24/7 Monitoring by our security team to detect and respond to any threats promptly.
- Regular security audits by independent parties to identify and patch any system vulnerabilities.
- Role-based access control ensuring that only authorised personnel can access specific data.
6. Cookies & Tracking Technologies
The cup8 platform uses cookies and similar tracking technologies to enhance your experience. The cookies we use fall into three categories:
- Essential cookies — required for core platform functions such as login sessions and language preferences. These cookies cannot be disabled.
- Performance cookies — collecting anonymised data on how you use the platform to help us make improvements. You may opt out at any time.
- Functional cookies — saving your preferences such as display theme and personal settings for your convenience. Disabling these may affect your user experience.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of our platform.
7. Data Retention & Deletion
Cup8 retains your personal data for as long as your account is active or as long as it is required to provide our services. Once an account is closed, we will retain your data for the minimum period required by Malaysian law — typically between 5 to 7 years — for compliance and audit purposes.
Once the mandatory retention period has ended, all your personal data will be securely deleted from our systems using industry-recognised deletion methods, ensuring it cannot be recovered.
8. Your Personal Data Rights
As a cup8 member, you have certain rights regarding your personal data under PDPA 2010. The following is a summary of those rights:
| Rights | Description |
|---|---|
| Right of Access | You have the right to request a copy of the personal data we hold about you at any time. |
| Right to Rectification | You may request that we correct any inaccurate or incomplete data. |
| Right to Erasure | You may request the deletion of your personal data, subject to our legal obligations. |
| Right to Restrict Processing | You have the right to request that we restrict the use of your data under certain circumstances. |
| Right to Object | You may object to the processing of your data for direct marketing purposes. |
| Right to Data Portability | You may request your data in a structured, machine-readable format. |
To exercise any of the rights above, please contact the cup8 support team via live chat in the app. We will process your request within 30 days business days.
9. Children's Data
Cup8 Platform not designed for or directed at individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that a child's data has been collected without our knowledge, immediate steps will be taken to delete that data and close the associated account.
Parents or guardians who suspect their child has registered on our platform are advised to contact our support team immediately.
10. Privacy Policy Amendments
Cup8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via an in-platform notice or email at least 7 days before it takes effect.
We encourage you to review this page periodically. Your continued use of the cup8 platform after any amendments take effect will be considered your acceptance of the updated policy.
11. Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:
- Live chat via the cup8 app or website (available 24/7)
- Official support email: [email protected]
We are committed to responding to every privacy-related inquiry within 3 days business days. If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
Why Your Data Is Safe With Cup8
We built our data protection system not merely to comply with the law — but because we genuinely care about your privacy.